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HOW DOES MYSTERY SHOPPING WORK?

FOR THE CLIENT:

Ever wonder how you stack up against your competitors? OSS Consulting Group has access to over 20,000 Mystery Shoppers across Canada. Due to this we can pick the right shopper that will best help you meet your goals! We work with you to create a custom Mystery Shopping Program (MSP) that will provide you with everything that you want out of the program. We will customize your survey to reflect your staff training and expectations. We want to help you and your team meet these expectations as well as increase your bottom line.

WHAT WE CAN DO FOR YOU:
  • Provide insightful perspective into your customers' experiences.
  • Measure your company's proficiency at providing memorable customer experiences.
  • Help align your company's focus on consistently exhibiting the key behaviors that result in customer delight, customer loyalty, and improved sales and profitability.
  • Ensure your training efforts are being executed exactly how you intended.

FOR THE SHOPPER:

Mystery Shopping is a fun way to earn money. Do you love to golf or eat out? Why not do the things you are already doing, and make a little money as well? As a shopper, you will be able to go into a variety of industries and provide detailed feedback to help businesses improve and grow.


OSS Consulting Group focuses on the following industries:

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